AXS Help Center
Buying Basics, AXS Official Resale, Accessible Seats and more.
How can I buy tickets?
What does face value mean?
What fees are there when buying tickets?
What is a Pre-sale?
How do I get a pre-sale password?
What's a "Waiting Room"?
See all 9 articles
Ticket Order Help
Can I cancel or refund my tickets?
Where can I find my order details?
How do I confirm my purchase?
I did not receive my email confirmation. Can I have it resent?
Can I exchange my seats for better ones if they become available?
Why was my seat location changed?
AXS Official Resale
What is AXS Official Resale?
What is AXS Marketplace?
What are accessible seats and who can use them?
How do I purchase accessible seat tickets?
What is AXS Premium?
Are AXS Premium tickets sold for every event?
PayPal Pay Later
Klarna Financing and Pay In 4
What is ticket insurance?
If I have Allianz ticket insurance and miss an event, can I get a refund?
If I have XCover ticket insurance and miss an event, can I get a refund?
How do I file a claim and get a refund if I have ticket insurance?
My ticket insurance order failed. What can I do?