AXS Help Center Help Center home page
English (AU) English (GB) Español 日本語 svenska


Sign in
  1. AXS Help Center
  2. Buying Tickets

Buying Tickets

Buying Basics, Resale, Accessible Seats and more.

Buying Basics

  • How can I buy tickets?
  • What does face value mean?
  • What fees are there when buying tickets?
  • What is a Pre-sale?
  • How do I get a pre-sale password?
  • What's a "Waiting Room"?
See all 9 articles

Ticket Order Help

  • Can I cancel or refund my tickets?
  • I did not receive my email confirmation. Can I have it resent?
  • Can I exchange my seats for better ones if they become available?
  • Can I get a refund if my tickets don't arrive in the mail?
  • Why was my seat location changed?

Resale

  • What if the event is sold out of standard tickets?
  • What are Resale Tickets?
  • Can I trust my resale tickets will work?

Accessible Seats

  • What are accessible seats and who can use them?
  • How do I purchase accessible seat tickets?

AXS Premium

  • What is AXS Premium?
  • Are AXS Premium tickets sold for every event?
  • How do I get my AXS Premium tickets once I complete my purchase?

Ticket Insurance

  • What is ticket insurance?
  • If I have Allianz ticket insurance and miss an event, can I get a refund?
  • If I have XCover ticket insurance and miss an event, can I get a refund?
  • How do I file a claim and get a refund if I have ticket insurance?
Privacy Policy | Purchase Agreement | Refund Policy