Buying Tickets

Buying Basics

• How can I buy tickets?
• What does face value mean?
• What fees are there when buying tickets?
• What is a Pre-sale?
• How do I get a pre-sale code/password?
• What's a "Waiting Room"?

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Ticket Order Help

• Can I cancel or refund my tickets?
• Where can I find my order details?
• How do I confirm my purchase?
• I did not receive my email confirmation. Can I have it resent?
• Can I exchange my seats for better ones if they become available?
• Why was my seat location changed?

AXS Official Resale

• What is AXS Official Resale?
• What is AXS Marketplace?

Accessible Seats

• What are accessible seats and who can use them?
• How do I purchase accessible seat tickets?

AXS Premium

• What is AXS Premium?
• Are AXS Premium tickets sold for every event?

Financing

• PayPal Pay Later
• Klarna Financing and Pay In 4

Ticket Insurance

• What is ticket insurance?
• If I have Allianz ticket insurance and miss an event, can I get a refund?
• If I have XCover ticket insurance and miss an event, can I get a refund?
• How do I file a claim and get a refund if I have ticket insurance?
• My ticket insurance order failed. What can I do?