Buying Tickets

Buying Basics

• How can I buy tickets?
• What does face value mean?
• What fees are there when buying tickets?
• What is a Pre-sale?
• How do I get a pre-sale password?
• What's a "Waiting Room"?

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Ticket Order Help

• Can I cancel or refund my tickets?
• I did not receive my email confirmation. Can I have it resent?
• Can I exchange my seats for better ones if they become available?
• Can I get a refund if my tickets don't arrive in the mail?
• Why was my seat location changed?

Resale

• What are Resale Tickets?
• Can I trust my resale tickets will work?
• What happens if I buy or sell resale tickets to a postponed or canceled event?

Accessible Seats

• What are accessible seats and who can use them?
• How do I purchase accessible seat tickets?

AXS Premium

• What is AXS Premium?
• Are AXS Premium tickets sold for every event?
• How do I get my AXS Premium tickets once I complete my purchase?

Ticket Insurance

• What is ticket insurance?
• Why do I see a charge from Allianz Global Assistance after buying tickets with AXS?
• If I have ticket insurance and miss an event, can I get a refund?
• How do I file a claim and get a refund if I have ticket insurance?