When you buy tickets through AXS, we want you to clearly understand what you’re paying. As fans ourselves, we’re committed to transparency.
The total price you see at the start of your purchase includes the base ticket price and any mandatory fees, in accordance with federal and state all-in pricing laws. These laws require that the full price be shown up front before you select tickets or move forward.
Total prices and fees may vary depending on the event and venue. The base ticket price (also known as face value) is set by our clients (such as the venue or promoter). AXS collects and retains a portion of some fees to support the ticketing platform, customer service, and technology used to deliver your tickets. The rest, including the entirety of the face value, goes to our clients.
Here’s a breakdown of the types of fees you may see and what they are:
Service Fee
- A per-ticket fee shared between AXS and the client. This fee helps cover the cost of ticketing technology, platform operations, and customer support. It is included in the total price shown up front.
Order Processing Fee
- A per-order fee that helps cover the cost of processing and confirming your order. This fee is included in the total price.
Facility Charge
- A venue-specific fee that goes directly to the venue. This fee helps cover operating costs like staffing, security, and event maintenance. AXS does not retain any portion of this fee.
Delivery Fee
- AXS Mobile ID: Always free and included with your order.
- Standard Mail Delivery: Covers ticket printing, postage, and supplies.
- Will Call Pickup: Set by the venue to support staffed ticket windows.
- Express or International Shipping: Reflects the cost of expedited or overseas delivery services.
Resale Fee
- This is a per-ticket fee (sometimes called a buyer connection or buyer fee) for resale tickets only. This fee is shared between us and each client, and the portion we keep helps us cover the costs involved to support a secure resale platform.
Taxes
- Sales tax, local tax, or other government-imposed taxes will be included in the total or listed separately depending on local rules. When required, these taxes are clearly disclosed before checkout.
Note: The price shown at the start of your purchase reflects the full cost, with no mandatory fees added later. Some venues may offer reduced-fee ticket options at their physical box office.