Please note that all sales are final, and refunds are only allowed in limited circumstances, as explained in our Purchase Agreement:
- If your event has been cancelled and not rescheduled, no action is required to receive a refund. Your refund will be processed to the payment method used at the original time of purchase. You can find out more about Event Cancellations here.
- If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to “submit a refund request” which will display for qualifying events / transactions listed in your AXS Account. There are typically deadlines for submitting refund requests, so please submit any refund request before the deadline expires, and be sure we have updated payment card information in your AXS Account.
*Note: Fans who have opted out of receiving emails or who purchased tickets at the box office may not receive emails, so please check your online AXS Account for details.
Please note that for any such refunds, refunds will be processed to the payment method used at the original time of purchase, once funds are received from the applicable event / venue, so if the payment card used to purchase your ticket(s) recently expired, please update the expiration date/payment card information in the associated AXS Account to facilitate the return of funds.
Special rules may apply to certain kinds of transactions or tickets, such as transfer tickets and tickets purchased and then resold.