For selected events, an “Upgrade” option is available on your AXS account page and in the AXS mobile app. This option lets you upgrade to a higher-priced location and pay the difference between the original and upgraded ticket and any associated fees. For example, you might upgrade from an upper balcony to a section closer to the stage. Keep in mind that upgrades are not always offered: availability varies by venue, event, and ticket type.
To upgrade a ticket, select the “Upgrade” option in your AXS account or the AXS mobile app. Then, select the tickets you want to upgrade. You can upgrade some or all of your tickets, including tickets with different prices.
On the checkout page, you will pay the difference between the original and upgraded tickets and any associated fees. Once you complete your purchase, you will receive a confirmation email about your upgrade. Your new upgraded tickets will automatically replace the old tickets in your AXS account, the AXS mobile app, and the tickets added to your Apple or Google wallet pass.
FAQs
Are upgrades available for all events?
No, availability of upgrades varies by venue, event, and ticket type.
I bought resale tickets. Can I upgrade them?
No, resale tickets are not eligible for upgrades at this time.
Can I upgrade my ticket after I have been scanned into the event?
No, upgrades are not available once you have been scanned into the event.
I transferred some of my tickets. Can I still upgrade my remaining tickets?
Yes, if an upgrade is available, you can upgrade the remaining tickets in your account. Any tickets you have already transferred cannot be upgraded.