How do I file a ticket insurance claim? Please visit the website of the provider you purchased ticket insurance from (e.g., to file an Allianz claim click here or click here to log in to your XCover account and start the claim process). Related articles Can I cancel or refund my tickets? What is ticket insurance? Where can I find information about my ticket insurance? How do I contact Fan Support My event was cancelled. How can I get a refund?