How do I reset my password?

You can reset your password via desktop or mobile device.

Desktop

1. Go to AXS.com.
2. Click “Sign In.”
3. Select “Sign In” from the dropdown menu.
4. Enter your email address.
5. Click “Continue.”
6. Click “Forgot password?”
7. Check your inbox for an email containing a “Reset password” link. 

AXS App

1. Tap “Log In.”
2. Enter your email address.
3. Tap “Continue.”
4. Tap “Forgot password?”
5. Check your inbox for an email containing a “Reset password” link.

Additional notes:

• Multi-factor authentication is required to log in to your AXS account. Learn more here.
• Be sure to use the same email address you used when purchasing your tickets.
• If you have multiple email addresses, make sure you are using the correct one. (It will be the same email address your confirmation email was sent to.)
• If you didn’t forget your password and simply want to change it, you can do this on the Account Settings page.
• If you’re having difficulty logging in to your AXS account, try using both desktop and AXS mobile app methods. If that doesn’t work, our Fan Support Team can help. Use Live Chat to connect with an agent.