Some festival passes may be eligible for return if an event has sold out or if there is outstanding demand on the waitlist. Here’s what else you need to know.
How can I check if my pass is eligible for returns?
- Log into your festival account.
- Click Your Tickets and select the order with the passes you would like to return.
- Click Return then Get Started to see if your passes are eligible.
If there is no check box next to a pass it is not currently eligible for return. You can check back again at a later time.
How much will I be offered for my return?
Return offers are based on demand for specific ticket types and at market price. Sometimes that is more than was originally paid and sometimes less.
How long until I know if my return has been accepted?
Please allow 24-48 hours for your return request to be processed.
How/when will I be paid for my return?
Please allow 7-10 business days for your return payment to the original credit card used for the purchase.
What happens to returned passes?
Returned passes are offered to fans on the waitlist.