How do I contact Fan Support The easiest way to contact the US Fan Support Team is by submitting a ticket here. You can also check out our support home page here and live chat with us during our regular business hours: 8AM - 10PM CST (7 Days). Related articles How do I update my personal information? How can I buy tickets? How do I create an AXS Account? How do I file a claim and get a refund if I have ticket insurance? What are the most common delivery methods?