How do I contact Fan Support The easiest way to contact the US Fan Support Team is by submitting a ticket here. You can also check out our support home page here and live chat with us during our regular business hours: 8AM - 10PM CST (7 Days). Related articles I just bought tickets and they’re not in my account. Where are my tickets? How do I update my personal information? Where can I find my upcoming events & tickets? How can I buy tickets? How do I create an AXS Account?