AXS provides an extra layer of security for user accounts, including email verification and multi-factor authentication.
Existing Accounts
When logging in, you will be asked to enter a verification code. You can choose to receive a code via text, voice, or email.
- Click the button next to “Text,” “Voice,” or “Email.”
- Click the button to send a one-time passcode using your preferred method.
- Enter the passcode to access your account.
New Accounts
When you create a new AXS account, you are required to set up a password and verify your email address. You are then required to verify your account by entering a one-time passcode that is sent via SMS.
Ticket Transfers
SMS verification is required for ticket transfers from your AXS account.
FAQs
What is a one-time passcode (OTP)? A one-time passcode is a temporary, secure PIN code sent to fans via SMS that is valid for one session.
How long is the one-time passcode good for? 5 minutes. Fans who do not enter the OTP within this time will need to start the login process again to generate a new OTP.
Can the OTP be used more than once? No, it is valid only one time.
Can I use the same phone number for multiple AXS accounts? Yes.
What if I don’t have a mobile phone? Fans can also receive a voice call with the one-time passcode. Fans without access to a phone can reach out to the AXS contact center for assistance. Simply click “Chat with Us” at the bottom of the screen.