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  1. AXS Help Center
  2. General Questions

General Questions

Health and Event Entry, Event Checklist and FAQs

Health Requirements for Event Entry

  • I purchased tickets from AXS, how do I know what the event or venue vaccination policy is?
  • How will I know if the event I am going to requires vaccination or a negative Covid-19 test?
  • Who decides what health guidelines are required?
  • I am over 12 years old and not able to be vaccinated due to underlying health conditions, am I unable to attend an event?
  • What are the requirements for children 12 years of age and under who are unable to be vaccinated, can they still attend events?
  • What are my options if I am unable to attend because I have been exposed to Covid-19 or am experiencing Covid-like symptoms?
See all 14 articles

Virtual Events

  • What is a virtual event?
  • How do I access my virtual event?
  • How long will it take for my virtual event ticket to display in my AXS Account?
  • Can I share the link to the virtual event?
  • Which devices can I use to watch virtual events?
  • Can I watch the virtual event from my AXS App?
See all 7 articles

Event Checklist

  • What should I bring to an event?
  • Can I bring a child to an event?
  • What are general admission tickets?

Parking

  • Parking Passes
  • ParkWhiz Passes

FAQs

  • I can't access axs.com or I can't log into my AXS account. What should I do?
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