Submit a request
AXS Help Center
Buying Basics, Resale, Accessible Seats and more.
How can I buy tickets?
What does face value mean?
What fees are there when buying tickets?
What is a Pre-sale?
How do I get a pre-sale password?
What's a "Waiting Room"?
See all 9 articles
Ticket Order Help
Can I cancel or refund my tickets?
I did not receive my email confirmation. Can I have it resent?
Can I exchange my seats for better ones if they become available?
Can I get a refund if my tickets don't arrive in the mail?
Why was my seat location changed?
What are Resale Tickets?
Can I trust my resale tickets will work?
What happens if I buy or sell resale tickets to a postponed or canceled event?
What are accessible seats and who can use them?
How do I purchase accessible seat tickets?
What is AXS Premium?
Are AXS Premium tickets sold for every event?
How do I get my AXS Premium tickets once I complete my purchase?
What is ticket insurance?
Why do I see a charge from Allianz Global Assistance after buying tickets with AXS?
If I have ticket insurance and miss an event, can I get a refund?
How do I file a claim and get a refund if I have ticket insurance?