My ticket insurance order failed. What can I do? We are sorry your ticket insurance order did not process. For additional support from XCover, please visit https://www.xcover.com/help/partners/axs. Related articles How do I contact Fan Support What is ticket insurance? How do I file a claim and get a refund if I have ticket insurance? Can I cancel or refund my tickets? If I have XCover ticket insurance and miss an event, can I get a refund?