Do you offer a Payment Plan?
We do! Simply select “EZ Pay” before you submit your order, and the total will be split into two equal payemtns. Please note, payment plans will no longer be available after May 11th, so hurry and get your tickets now!
Why do I have a $1.00 charge on my card?
If you just placed an order, you may notice that your card was charged for your purchase and a $1.00 charge. Our system used the $1.00 charge to verify your account information. This amount will drop off your account within a few business days.
How will I receive my order?
Your order will be fulfilled via email about eight weeks before the festival. You can print your tickets, or we can scan them from your phone! When you arrive at the festival, we'll give you stickers and wristbands.
Can Reserved Seats and Campsites be renewed for next year?
Yes! Campsites and Reserved Seats can be renewed each year. The renewal period will begin on Thursday, July 11th. If you have items that are eligible for renewal, you will receive an email with more information. You can renew online, over the phone, or at the festival Information Booth!
Can I transfer my campsite if I won't be using it moving forward?
If you are looking to transfer the right to renew for your campsite to a family member or friend, please give us a call at 1.866.388.0007, or contact us by email at email@example.com.
Can I upgrade my ticket after I've already purchased it? What is the cost?
Yes! If you decide to upgrade prior to the festival, give us a call at 1.866.388.0007. If you decide to upgrade while at the festival, please visit Will Call or the Information Booth. The cost to upgrade is the difference between what you paid for the ticket and the new ticket price.
I need to pick up items at Will Call. What should I do?
No need to worry! When you arrive at the festival, you will see signs directing you to the Will Call location.
*Please note, you will need a valid government-issued ID in order to pick up items from Will Call. The name on your ID must match the name listed on the order.
How can I tell if a ticket is legitimate?
We are unable to verify the validity of a third party sale. You can purchase a guaranteed wristband only from our website or through Lyte.
I want to bring a few friends to the festival, can they share the same wristband on different days?
We’re glad you want to bring friends, but unfortunately the wristband is non-transferrable; each person will need their own wristband.
Does my weekend pass include Thursday and Friday?
Yes! Your weekend pass includes the entire weekend, Thursday through Sunday.