Refund policies may vary depending on promoter, venue, state, or local laws. For locations where vaccinations are required for events, refund requests are generally not available.
If refunds for your event are approved by an applicable event / venue, you will be notified by email* or you can click the link in your online AXS Account to “submit a refund request” which will display for qualifying events. There are typically deadlines for submitting refund requests, so please submit your refund request before the deadline expires.
*Note: Fans who have opted out of receiving emails or who purchased tickets at the box office may not receive emails, so please check your AXS Account for details.
Refunds will be processed to the payment method used at the original time of purchase, once funds are received from the applicable event / venue, so if the payment card used to purchase your ticket(s) recently expired, please update the expiration date/payment card information in the associated AXS Account to facilitate the return of funds.
Special rules may apply to certain kinds of tickets, such as transfer tickets and tickets purchased and then resold.