To protect fans, we actively identify and block automated bots from visiting or using our site. When bots are used to view event pages or buy tickets, this results in tickets being resold on the secondary market at higher prices, meaning fewer fans have a chance to buy face value tickets from AXS. Unfortunately, sometimes a real fan like you can mistakenly be identified as a bot when the browser is refreshed too frequently. Usually, the block is temporary and you can try again later.
If you are a real fan, and need to access our site or your AXS account, please try the following solutions:
- Visit axs.com or try logging in with another device
- Clear your cache / cookies
- If you use a VPN - turn it off
- If on a mobile device, switch from wi-fi to phone data
If you require additional support, please reach out to our Fan Support Team with the information contained on this page and we’ll help get it sorted for you.
Be prepared to share your IP address, your email address and if possible the error message you received, when corresponding with our representatives.