To start the refund process, contact Allianz Global Assistance by email, phone, or online:
- Email: eventservice@allianzassistance.com
- Online: https://www.allianztravelinsurance.com/file-a-claim
- Phone (Available 24/7): (800) 284-8300
A claim specialist will send you a claim form and let you know what documentation is required.
For more info, see the Certificate of Insurance/Policy you received by email when you first bought the ticket insurance. You can also view it online.