AXS Help Center

To start the refund process, contact Allianz Global Assistance by email, phone, or online:

  • Email:
  • Online:
  • Phone (Available 24/7): (800) 284-8300

A claim specialist will send you a claim form and let you know what documentation is required.

For more info, see the Certificate of Insurance/Policy you received by email when you first bought the ticket insurance. You can also view it online. 

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