Please make sure you’re connected to the internet. You need a connection to download your tickets to the app. In case you can’t connect to the internet at the venue, we recommend downloading your tickets before you get there. To download, simply open and view your tickets in the app.
Still don’t see your tickets? There could be a delivery delay. For some events, extra time is required to process and confirm all orders, but you’ll still receive your tickets at least one week before your event. If there’s a delivery delay for your event, we’ll let you know when you’re buying tickets.
Here’s how to reach us for additional help:
Is the event today? Email us at email@example.com.
Is the event more than a day away? Email us at firstname.lastname@example.org.