AXS Help Center

We want you to get your tickets! To make sure that your e-tickets and email confirmation don’t end up in your spam/junk folder, please add guestservices@axs.com as an email contact. 

Here are some instructions to ensure your e-tickets and important event notifications aren’t sent to spam.

Gmail Whitelisting Instructions

  • Select "Contacts" from the Gmail dropdown (top left, under Google logo)
  • Click "New Contact"
  • In the email address box, type guestservices@boxoffice.axs.com
  • Click "Add to my contacts"

Helpful Tip: When in your spam folder, check the box next to any AXS email and click "Not spam" to direct messages from AXS to your inbox.

Yahoo Whitelisting Instructions

  • Select 'Contacts' tab from the top left of your screen
  • Click 'New Contact' button (top-left)
  • In the email address box, type guestservices@boxoffice.axs.com
  • Click 'Save' button

Helpful Tip: When in your spam folder, check the box next to any AXS email and click "Not spam" to direct messages from AXS to your inbox.

Hotmail / MSN / Live Whitelisting Instructions

  • Open your mailbox and click 'Options' -> 'More Options' (upper right-hand corner)
  • Click the 'Safe and blocked senders' link in the 'Preventing junk' email section (top right of page)
  • Select the 'Safe Senders' link
  • Type guestservices@boxoffice.axs.com in the email field
  • Click the 'Add to' list button

Helpful Tip: When in your junk folder, check the box next to any AXS email and click "Not Junk" to direct messages from AXS to your Inbox.

Outlook Whitelisting Instructions

  • Right-click any email in your Inbox or Junk E-mail folders
  • Hover the mouse over 'Junk E-mail'
  • Select 'Add Sender to Safe Senders list' 
  • Click 'OK'

Helpful Tip: When in your spam folder, check the box next to any AXS email and click "Not spam" to direct messages from AXS to your inbox.

AOL [America Online] Whitelisting Instructions

  • Select 'Contacts' from left toolbar
  • Select 'New Contact' from the top toolbar
  • Add 'AXS' as the nickname (you can name this whatever you want)
  • Add guestservices@boxoffice.axs.com as email 1
  • Click 'Add Contact'

Helpful Tip: When in your spam folder, check the box next to any AXS email and click "Not spam" to direct messages from AXS to your inbox.

Earthlink.net Whitelisting Instructions

  • Select 'Address Book' from the 'toolbar' (top of the screen)
  • Select 'New Contact'
  • Add guestservices@boxoffice.axs.com as the email account under 'Contact Information'
  • Click 'Save'

Helpful Tip: When in your Suspect Email folder, check the box next to any AXS email and click "Move to Inbox and Add Contact’" to direct messages from AXS to your Inbox.

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