AXS Help Center

 Please note: the below applies for events in the US. For UK events, please select "English (GB)" in the top right drop-down box)

No problem! Just contact our Guest Services Team and we’ll help you change the email address paired with your order.

Please remember to include in the email the event, reason for the email and order number.

Email: If your event is TODAY: Please contact us at

Email: If your event is coming up soon: Please contact us at

Include this info in the subject line:

  • Event date
  • Event name
  • Venue name 

And include this info in the body of the email:  

  • The reason you’re writing
  • Your name
  • Your contact
  • Order number (you can find this in your AXS account)


You can also print e-tickets straight from your AXS account. Simply sign in and click “Print E-tickets” next to your event.

Was this article helpful?
8 out of 23 found this helpful
Have more questions? Submit a request