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  1. AXS Help Centre
  2. Receive and Use Tickets
  3. AXS Mobile ID

AXS Mobile ID

  • I can't see my tickets in the OVO Arena Wembley App
  • I can't see my tickets in The O2 venue app
  • I can't see my tickets in the AXS app
  • What if my friends arrive later than me?
  • I bought tickets as a gift for somebody, how do I give them these to them if I am not attending the event?
  • I’ve bought resale tickets through another website for an AXS mobile ID event, will I still be able to enter?
  • Does my phone need to be on local time?
  • What about the recent system of putting names on tickets – how does this work with AXS mobile ID?
  • What if I lose my phone / run out of battery?
  • What happens if people do not have the ability to download the AXS App or have a smart phone?
  • Can I add my ticket to my phone’s wallet?
  • How will I know my tickets have been delivered to my account?
  • What if I don't want to use AXS Mobile ID?
  • Why is AXS Mobile ID being launched?
  • What is AXS Mobile ID?
  • Can I print my AXS Mobile ID ticket?
  • How do I use my AXS Mobile ID ticket to enter the venue?
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