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AXS Help Centre
Buying Basics, Resale, Accessible Seats and more.
How can I buy tickets?
What does face value mean?
What fees are there when buying tickets?
What is a pre-sale?
How do I get a pre-sale password?
What’s a ‘Waiting Room’?
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Ticket Order Help
Can I cancel an order?
I did not receive my email confirmation. Can I have it resent?
Can I exchange my seats for better ones if they become available?
Can I get a refund if my tickets don’t arrive in the post?
I was relocated from my original seat location. Why has this happened?
How will I know if my purchase was successful?
What if the event is sold out of standard tickets?
Can I trust my resale tickets will work?
Why is the system blocking me from purchasing resale tickets?
What is AXS Premium?
Are there any other elements included with my AXS Premium tickets purchase?
What is the total price per ticket?
How do I get my tickets once I complete my purchase?
Are AXS Premium tickets sold for every event?
What are accessible seats and who can use them?
How do I purchase accessible seat tickets?
What is Ticket Insurance?
If I have ticket insurance and miss an event, can I get a refund?
How do I file a claim and get a refund if I have ticket insurance?