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AXS Help Centre
Buying Basics, Resale, Accessible Seats and more.
How can I buy tickets?
What does face value mean?
What fees are there when buying tickets?
What is a pre-sale?
How do I get a pre-sale password?
What’s a ‘Waiting Room’?
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Ticket Order Help
Can I cancel an order?
I did not receive my email confirmation. Can I have it resent?
Can I exchange my seats for better ones if they become available?
Can I get a refund if my tickets don’t arrive in the post?
I was relocated from my original seat location. Why has this happened?
How will I know if my purchase was successful?
What if the event is sold out of standard tickets?
Can I trust my resale tickets will work?
Why is the system blocking me from purchasing resale tickets?
What are accessible seats and who can use them?
How do I purchase accessible seat tickets?
What is Ticket Insurance?
If I have ticket insurance and miss an event, can I get a refund?
How do I file a claim and get a refund if I have ticket insurance?