Buying Tickets

Buying Basics

• How can I buy tickets?
• What does face value mean?
• What fees are there when buying tickets?
• What is a pre-sale?
• How do I get a pre-sale password?
• What’s a ‘Waiting Room’?

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Ticket Order Help

• Can I cancel an order?
• I did not receive my email confirmation. Can I have it resent?
• Can I exchange my seats for better ones if they become available?
• Can I get a refund if my tickets don’t arrive in the post?
• I was relocated from my original seat location. Why has this happened?

Resale

• How will I know if my purchase was successful?
• What if the event is sold out of standard tickets?
• Can I trust my resale tickets will work?
• Why is the system blocking me from purchasing resale tickets?

Accessible Seats

• What are accessible seats and who can use them?
• How do I purchase accessible seat tickets?

Ticket Insurance

• What is Ticket Insurance?
• If I have ticket insurance and miss an event, can I get a refund?
• How do I file a claim and get a refund if I have ticket insurance?