AXS offers its customers a ‘multi factor authorisation’ system to help increase their account security. To implement this, customers may be requested to update their account password. New customers of AXS will be asked to confirm their account details in a separate email. If you can’t see this confirmation email in your inbox, please check your trash or clutter to ensure it’s not dropped in there. If you are making the change through the AXS app, please ensure you have updated to the latest version.