How do I file a claim and get a refund if I have ticket insurance? The refund insurance you purchased with your ticket is supplied by TicketPlan. To find out more about how to make a claim, please visit their website. Related articles Can I cancel an order? If I have ticket insurance and miss an event, can I get a refund? The event was cancelled/postponed, how do I get a refund? What is Ticket Insurance? How do I transfer a Flash Mobile Delivery ticket?