How do I file a claim and get a refund if I have ticket insurance? The refund insurance you purchased with your ticket is supplied by TicketPlan. To find out more about how to make a claim, please visit their website. Related articles If I have ticket insurance and miss an event, can I get a refund? Can I cancel an order? What is Ticket Insurance? How do I sell my tickets? How do I contact AXS-UK?