For all tickets purchased from 3rd February 2020
The refund insurance you purchased with your ticket is supplied by XCover. To find out more about how to make a claim, please visit their website Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim
For all tickets purchased before 3rd February 2020
The refund insurance you purchased with your ticket is supplied by TicketPlan. To find out more about how to make a claim, please visit their website.