How can I get a make a claim through TicketPlan Booking Refund Insurance? Please visit www.ticketplangroup.com/AXS for full details about making a claim or an enquiry Related articles Can I cancel an order? The event was cancelled/postponed, how do I get a refund? Can I get a refund if my tickets don’t arrive in the post? I was relocated from my original seat location. Why has this happened? If I have ticket insurance and miss an event, can I get a refund?