We aim to get tickets to you 5 days before your event - however sometimes we are waiting on the tickets to be delivered to us from the venues and this can lead to delays in getting them to you. Also items can go missing in the post and in most cases we are able to duplicate tickets for collection at the venue - but are only able to do this three days before the event.
Please contact us here if you're three days from the event with no ticket or if you are not attending the event yourself and need someone else to pick up the tickets for you (include their name in your request). When sending the email please use this subject line "Duplicate request/Event name/Venue/Date of event/Order Number" and we will do our best to try and help you as quick as we can.