| If I want to leave the viewing area, does my ticket allow me back in? |
| Once you have entered the event you will not be able to leave and re-enter again, please ensure you have everything you need before entering the event. |
| Residents and businesses within the ticketed areas will be given access wristbands so they can get to and from their property or workplace. If you are a business or resident please register HERE for more information. |
| Will there be WiFi at the event I can connect to so I can download my e-ticket? |
| There won’t be any WiFi at the event, please ensure you have either printed or downloaded your e-ticket to your phone before you arrive at the event. |
| Will I be able to print my ticket when I arrive at the event? |
| You will not be able to print your ticket(s) when you arrive at the event, please ensure you have printed or downloaded your e-ticket to your phone before you arrive at the event. |
| What can I expect from the night? |
| At around 9pm, our DJ will start playing some music to get you in the party mood. Just before midnight we’ll count down to the main event. The dazzling 12-minute show will be backed by a specially-created soundtrack. Our DJ won’t leave until you’ve gone, so stay around a while after the show’s over. It’s the best way to avoid the crowds before you head home. |
| Make sure you plan your journey home. There’ll be changes to transport on the night and many stations will be closed. You also won’t be able to cross the river above ground. That means you should try to buy a ticket on the same side of the river as your route home. We’ll have more detailed travel info nearer the time. |
| What happens if there is bad weather on the night? |
| As this is an outdoor event in winter, your experience might be affected by weather conditions like rain, low lying cloud, or wind but we'll do all we can to make it a fantastic occasion! However, we can’t be responsible for poor weather and unfortunately refunds will not be given in such instances. |
| What can I take into the viewing areas? |
| You can bring in your own food and drink – including reasonable amounts of alcohol – but you must not take any glass. You should carry everything you plan to drink yourself. Don’t carry for your whole group, or bring large amounts, as your drinks may be confiscated. |
| Selfie sticks are fine, but please use them sensibly. |
| You’ll be searched upon entry. Please only bring small bags and things you need. This will help speed up the process. We will be operating a bag restriction policy. This means no backpacks or suitcases will be allowed into the event. Please remember this to avoid being turned away at the entrance. |
| What type and size of bags are allowed in the event? |
| We will be carrying out bag searches on the night. To keep queues moving, and for the safety and security of everyone there, we will be operating a bag restriction policy. This means no backpacks or suitcases will be allowed into the event. Please remember this to avoid being turned away at the entrance. We recommend that you arrive before 9pm and bring only a small bag for essential items or preferably NO bag. |
| We will send more details of this policy with your tickets in December, so please read this carefully when it arrives |
| What isn’t allowed in the viewing areas? |
| The following items are not permitted: |
| · backpacks or suitcases |
| · glass bottles, flasks, containers or any other form of glass |
| · any item which could be used as a weapon (including sharp or pointed objects, such as knives) |
| · items with an open flame (for example, candles, barbeques, gas or paraffin lamps, sky lanterns, camp fires, and gas fires) |
| · fireworks (including sparklers) |
| · laser pens or laser equipment |
| · illegal substances |
| · drones |
| · chairs or tables of any kind are not allowed in the main viewing areas (except flat-bottomed shooting sticks to perch on). You may bring a folding chair to the Accessible Viewing Area |
| · other than assistance dogs, animals are not allowed into the viewing areas |
| · pushchairs or buggies |
| · bicycles |
| We reserve the right to remove any item that might cause danger, be a health and safety risk, isn’t suitable to be taken into an event, or is on the above list. |
| Anyone found with illegal substances or contraband goods will be removed from the viewing area and may be prosecuted. We will take away any items we find that may be used in an illegal or offensive manner, regardless of whether the item itself is illegal. If you are removed from the viewing area your ticket will not be refunded. |
| What things do I need to remember on the night? |
| · Don’t forget to either print or download your e-ticket to your phone before arriving at the event. Tickets will be scanned on entry. The person named on the ticket(s) must be present and may be asked to show photo ID as proof |
| · Expect very large crowds |
| · Bring only a small bag for essential items or preferably NO bag at all. We will be operating a bag restriction policy. This means no backpacks or suitcases will be allowed into the event this year. Please remember this to avoid being turned away at the entrance. |
| · Plan your journey to and from the fireworks. Remember you may need to take a different route home from the way you arrived. Allow plenty of time for your journey back and consider walking some of it. There’ll be long queues to get to nearby stations and special walking routes in place. |
| · If you’re meeting up with other members of your group beforehand, choose quieter locations away from the entry gates |
| · Report anything suspicious to police, stewards or Transport for London staff |
| · Take care of your valuables, large crowds attract pickpockets |
| · Drink plenty of water and go easy on the alcohol |
| · Dress for the weather |
| · Be prepared to stand for long periods of time |
| · Notify the nearest steward if you need medical help – they will direct you to one of the event’s first aid points. Event paramedics will be the quickest to respond. Call 999 only in the case of a serious emergency |
| Can I bring pets? |
| No, you cannot bring pets to the event. The large crowds mean the event isn’t suitable for animals. Only assistance dogs will be allowed. |
| Can I come in after the specified entry times? |
| You must reach your entry gate within the times specified. Otherwise, we can’t guarantee you’ll get in. |
| Central London will be very busy in and around the viewing areas, with queuing and bag searching too. Please allow plenty of time to get to your viewing area. Please aim to arrive before 9pm and bring only a small bag for essential items or preferably NO bag at all. |
| If you have a ticket on the north bank (Blue and Red areas), south bank (Green, White or Orange (Accessible Viewing) areas) you should arrive between 8pm and 10:30pm. Ticketholders for Waterloo Bridge (Pink area) allow entry from 8:30pm to 10:30pm. |
| Remember to leave plenty of time for your journey. Check Transport for London and National Rail before you travel. |
| What do I need to bring with me to get into the event? |
| To enter the viewing areas, you’ll need to have your printed e-ticket or have this already downloaded to your phone. Email confirmations won’t be accepted. You’ll also be emailed information regarding the event with your ticket(s) giving specific instructions about which station to arrive at and how to get to your entry point. These will be different for each entrance gate, so please read them carefully and plan your journey before leaving home. |
| Remember to bring valid photo ID if you bought the ticket(s). If you booked tickets for others, your group should come together, as you may be asked for ID for each ticket your name is printed on. |
| We will be carrying out bag searches on the night so to help keep queues moving, and to ensure the safety and security of everyone attending, we will be operating a bag restriction policy. No backpacks or suitcases will be allowed into the event. Please remember this before heading out so you’re not turned away at the entrance. You should aim to arrive before 9pm and bring only a small bag for essential items or preferably NO bag. |
| We will send full details of the bag restriction policy with your tickets, so please read this carefully when it arrives. |
| How long will it take to leave the event after the fireworks finish? |
| With over 100,000 people at the event, it’ll take some time to leave. You should follow the signposted walking routes to transport stations. There’ll be long queues at the nearest stations. |
| Remember, many transport services will not be running normal services on the night. See the advice on your ticketholder letter to help plan your journey. |
| Check before you travel at Transport for London and National Rail for details on Christmas and New Year's Eve services. |
| What time will the ticketed viewing areas be back to normal? |
| Ticketed areas will return to normal by 6am on 1 January. However, some central London road closures will remain for the New Year's Day Parade. |
| Who is managing security at the event? |
| We work closely with the Metropolitan Police, British Transport Police, Ambulance and Fire services to plan for security and safety at the event. |
| On the night, event security will be managed by trained stewards working with the Met Police, British Transport Police and other agencies. |
| We encourage everyone coming to the event to be vigilant, and to report anything of concern to a steward or police officer. |
| At each entry point we will search all bags and may check photo IDs of named ticket buyers. No backpacks or suitcases will be allowed into the event this year, do remember this to avoid being turned away at the entrance |
| Can I bring a drone? |
| No. For security reasons, drones are strictly prohibited in and around the event. Any drones found will be destroyed and owners may be prosecuted, so leave them at home. |
| Who is organising the event? |
| London New Year's Eve is organised by the Mayor of London. Lots of other organisations support the planning of the event. |
| These include Westminster City Council, the London boroughs of Lambeth and Southwark, City of London Corporation, Metropolitan Police Service, British Transport Police, London Fire Brigade, London Ambulance Service, Transport for London, the Port of London Authority, lastminute.com London Eye, the Shell Centre and BBC. |
| The event is produced by Identity Group Ltd on behalf of the GLA. |
| Is this event suitable for young children? |
| No, as a late night and crowded outdoor event, we strongly recommend you do not bring young children. Any under 16s who do attend must be with an adult. Everyone, whatever their age, must have a ticket to get in. |
| Why might the main ticket buyer need to show photo ID to enter the event? |
| This is to help us with security and to stop ticket touts. More people want to come to the fireworks than we have room for. We want to give everyone the same chance to get tickets on a first come, first served basis, and at face value (£20). That is only fair. |
| The main ticket buyer may need to show photo ID at the entry gate to prove they bought their tickets legally. You must have your ticket with you on the night, you will need to either print this out or download the e-ticket to your phone. |
| What ID can I use to get into the event? |
| As the main ticket buyer, you may be asked to show photo ID that matches the name printed on your group’s tickets to get in. |
| The best forms of photo ID are your passport or photo driving licence, or a good quality photocopy of either of these. If you don’t have either, stewards on the entry gates will decide whether to accept your alternative photo ID |
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