| When will I get my tickets? |
| We will email your e-tickets to London New Year’s Eve approximately 1 week before the event. This email will also include information you will need on the night, such as how to get to your gate, what you are/aren’t allowed to bring to the event. |
| I live overseas, how do I get my ticket? |
| We will email your e-ticket(s) to you approximately 1 week before the event. This email will also include information you will need on the night, such as how to get to your gate, what you are/aren’t allowed to bring to the event. |
| Who can I contact if I have a question about my tickets? |
| If you have a question not answered by our FAQs, you can contact customer services HERE |
| What happens if I don’t receive my email containing my e-tickets? |
| Tickets will be sent approximately 1 week before the event. Please check your spam/junk folder first, if you still cannot find the email please go to the customer support centre and request for your tickets to be re- sent |
| Your ticket details are on your booking confirmation email. |
| What happens if I can’t find the email with my tickets? |
| If you are unable to locate the email with your e-ticket please visit the Customer Support Centre and request for your tickets to be emailed again. |
| I would like to change the viewing area I have booked, how do I do this? |
| You will only be able to change viewing area if there is availbilty. However, to do this you can visit the Customer Support Centre. |
| What if I have a ticket, but can’t come to the event? |
| You can apply for a full refund up to 5pm on Friday 24 November by contacting us HERE After this time, no refunds will be given. |
| To change the name or for any other information on your ticket(s), please contact us via the contact form. Name changes on tickets can be made up until the 20th December. |
| Can I change the name on the ticket? |
| Please get in touch with our team to request for the name on your order to be updated. Please get in touch with us HERE Name changes on tickets can be made up until the 20th December. |
| Can I sell my tickets to someone else? |
| No. Tickets can only be bought or sold through our official partner AXS. The reselling or transfer of tickets breaches our booking terms and conditions. However, if your plans change, full refunds are available until 5pm on Friday 24 November. |
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