We are committed to protecting our customers and combating ticket scalping. As such, we have introduced what we think is the most pragmatic solution to the resale of tickets.
We appreciate that fans who have bought tickets but cannot attend the show for whatever reason will want to sell their tickets, and that they may have incurred some costs during the purchase process.
We think it is fair that they are able to recoup at least some of that outlay. Also, we think a 10% cap does not provide enough of a margin to satisfy ticket scalpers. By setting this cap, we aim to take away the incentive from bulk buying tickets for resale.